Do I need to register with the CrossBooks website?
You'll need to register with CrossBooks in order to purchase books or a publishing package. When you're browsing our bookstore, you'll be prompted to create an account during the purchase. There's no fee to create an account, and we always protect your privacy and personal information.
After you are registered, whenever you want to view your account or log in, just enter your username and password when prompted, or you can log in under the "Author Account" tab if you are publishing with us.
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Are there any special requirements for my password, username or challenge question?
Yes, your password must be between 6 - 24 characters in length, and can only contain letters or numbers. Remember that your password is also case sensitive, so "TimSmith" is not the same as "timsmith".
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What should I do if I forget my password or username?
You can recover your username by clicking on the link beneath the user log in page. If you forget your password, you can reset it by following the prompts also listed beneath the log in boxes. An email containing a temporary password will be automatically sent to the address we have on file for your account. Use the provided temporary password to log into your account, and then change the password to anything you wish. Make sure you enter the password exactly as it appears, since all CrossBooks passwords are case sensitive.
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Why can't I log in even though the password and username are correct?
Security-level issues could be to blame if you're having trouble logging in. Try adjusting the Internet security levels on your computer to "low" (under "Tools" > "Internet Options."), and then log into your account. Even medium levels of security can cause problems for some users.
Also, make sure you are entering your password and user name correctly. Check the "Caps Lock" button just in case, and make sure that if you are copying and pasting your password, that you're not copying extra spaces, which can cause your log in attempt to fail.
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If I publish with CrossBooks, will my book receive its own Web page in the CrossBooks Bookstore?
Yes. All our packages provide your books with its own Web page in the bookstore. Books are are also available through 25,000 retailers, including Amazon.com and BarnesandNoble.com.
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When will my book be added to the CrossBooks Bookstore?
Your book will receive its own Web page in our Bookstore once your book is published (specifically, after you've approved your cover, book interior and book price, and the book is "live" at the printer).
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Can I update the information on my CrossBooks Bookstore Web page?
Yes, you can update your Web page by navigating to your Author Account. You may also contact one of our customer service representatives to update your page. We are happy to replace text that you supply in writing via email, fax or mail.
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Can I place images on my CrossBooks Bookstore Web page?
No, we're unable to add images to your book's Web page other than your cover, which will automatically be added to the page once created.
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