Bookstore and Book Orders

How do I place an order for a CrossBooks title?
How are CrossBooks books printed?
What is Print on Demand technology?
What is the quality of CrossBooks POD books?
Is the price printed on the cover of CrossBooks books?
How quickly can I expect the books to be printed and shipped?
Is shipping included in the purchase price?
How can I track a package?
What are your shipping terms and conditions regarding printing and shipping times?
What is CrossBooks' Return Policy? Are CrossBooks titles returnable?
Can I return a damaged book?
As a retailer, will I receive a discount?
Who are the domestic and overseas distributors for CrossBooks?
When is the latest day I can order and receive a copy of my book by Christmas?

How do I place an order for a CrossBooks title?

Customers can order books directly through our online Bookstore or call us at (866) 879-0502. Retailers should call to receive a standard retail discount. Authors should contact us at customerservice@crossbooks.org or call (866) 879-0502 to receive your author discount and volume discount (placing an order for your own book through our online Bookstore will not automatically grant you your discount). CrossBooks titles are also available through many other retailers, such as Amazon.com.

How are CrossBooks books printed?

Our books are printed using Print On Demand technology.

What is Print on Demand technology?

Print on Demand technology (or POD) allows books to be printed as they are ordered, with no warehousing or storage costs. Each book is printed to order and shipped directly from the printer. This modern technology is revolutionizing the publishing and printing industry.

What is the quality of CrossBooks POD books?

All books are printed and bound with professional quality. Paperback books are perfect bound trade quality.

Is the price printed on the cover of CrossBooks books?

No, we do not print prices on our books.

How quickly can I expect the books to be printed and shipped?

The standard turnaround time for black and white paperback books is within five business days, plus shipping time. Hardcover black and white interior book and softcover color books are printed within seven to 10 business days.

Is shipping included in the purchase price?

No, the purchaser is responsible for shipping costs.

How can I track a package?

You can contact us at any time to check the status of your package. Once your package has been shipped, we can provide you with a tracking number (unless you chose the media mail shipping option or your order is being shipped to a destination outside of the United States or Canada).

What are your shipping terms and conditions regarding printing and shipping times?

Our shipping terms and conditions are as follows for printing and shipping times:

As a Print-On-Demand publisher, your order will be printed specifically for you. Paperback books are printed within five business days, and then they are shipped via express shipping from LaVergne, Tenn. (If an order is placed from overseas, your book(s) will be printed and shipped from Milton Keynes, England.) Hardcover black-and-white interior book and softcover color interior books are printed within seven to 10 business days. We offer expedited shipping alternatives for an additional charge. When selecting an expedited option, the books will ship after the designated print time. (Example: expedited shipping on a paperback book will arrive approximately seven days after the order has been processed - five days print time, plus two days shipping.)

International orders, including orders to Alaska and Canada via USPS Media Mail, cannot be tracked or insured. Orders to Alaska or Hawaii via USPS Media Mail take approximately two to four weeks, unless otherwise specified. Orders to Canada depend on delivery terms.

Due to the nature of our on-demand book printing business, all orders are final and cannot be cancelled or changed. Titles are non-returnable. Please double-check all shipping/billing addresses, quantities and shipping options before submitting your order. For additional questions, please contact our customer support team during normal business hours.

What is CrossBooks' Return Policy? Are CrossBooks titles returnable?

For retailers and book buyers, some CrossBooks' titles are returnable while others are not. Due to the nature of on-demand book printing, our books are not returnable by default. However, books that are included in our Booksellers Return Program are returnable. (Some of our publishing packages include this service, but it can also be purchased as an optional add-on).

Note: the return program does not include author orders or general, non-retail orders. The return program only applies to books ordered through the channel by retailers.

Retailers, please note the returnability status of each CrossBooks title, or contact book sales at customerservice@crossbooks.org for details.

Can I return a damaged book?

Yes, of course. If your product is damaged or defective, contact book sales at customerservice@crossbooks.org. We will replace the book, or issue a full refund.

As a retailer, will I receive a discount?

CrossBooks' standard discount for a retailer ranges between 36 and 55 percent. Please contact book sales at customerservice@crossbooks.org to receive the exact price with a retail discount.

Who are the domestic and overseas distributors for CrossBooks?

CrossBooks' domestic distributors are Ingram and Baker & Taylor. Our books are picked up by Spring Arbor as well, a Christian book division of Ingram. Our overseas distributors are Bertrams and Gardners.

When is the latest day I can order and receive a copy of my book by Christmas?

The latest day to order a hardcover copy of your book and receive it by Christmas is Tuesday, December 6. The deadline for paperback books is Saturday, December 10.